NaCCRA Forum: Resident Engagement

Yes, our group of nonprofit CCRCs typically have an annual resident satisfaction survey conducted by Halleran. I'm a resident of Wind Crest, which is one of a group of approximately 20 nonprofit CCRCs that are managed by Erickson Senior Living (a for-profit). But our group of CCRCs are under the governance and policy oversight of a nonprofit 501c3 Supporting Organization named National Senior Communities (NSC). I'm told that the Holleran survey is currently sponsored and paid for by NSC, as part of their oversight function with regard to the review of management.

Yes

Bethany Village in Mechanicsburg, PA uses Holleran almost every year to evaluate resident satisfaction. Management shares the results and their action plans to address the areas that show low resident satisfaction.

Does your community use Holleran survey or some other means to evaluate management?